Privacy Policy

Introduction

This Privacy Policy outlines FASS FINANCE LTD's practices with respect to information collected from users who access our website at www.fassfinance.com or otherwise share personal information with us.

Responsible authority within data protection laws, particularly the General Data Protection Regulation (GDPR): Fass Finance Ltd, Ahmed Patel is the Data officer - info@fassfinance.com

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Please read the following privacy policy to understand how we use and protect the information that you provide to us.

Fass Finance Ltd is committed to protecting the privacy or your personal information and is registered with the Information Commissioners Office (ICO), to make transparent our data handling practices and complies with the General Data Protection Regulations (GDPR).

Fass Finance may choose to amend the content of this policy on occasion which will be posted on this website. Please visit this policy on a regular basis to make sure you understand what we do with your information.

Please note that this website and our products and services are not intended for children and we do not proactively collect their personal information. However, we are sometimes given information about children as part of providing advice and setting up products and services. The information in the relevant parts of this notice applies to children as well as adults.

By registering on this site, you consent to the collection, use and transfer of your information under the terms of this policy.

This Privacy Notice has been written to encompass the activity of Fass Finance Ltd that provides marketing services for our Clients. The full details for the firm are as follows:

FASS FINANCE LTD

Registered Office

167-169 Great Portland Street,

5th Floor,

London,

W1W 5PF,

United Kingdom

Registered in England Co Number: 13604177

ICO registration No. ZB405826

How can I contact you with questions or comments about how you use my data?

We have appointed a Data Protection Officer (DPO) to oversee compliance with this privacy notice.

If you have any questions about this privacy notice or how we handle your personal information please contact:

info@fassfinance.com

What information do we collect and when?

Your full name
Your postal address
Your date of birth
Your contact telephone numbers (daytime and evening)
Your e-mail address From you - online and during advisory discussion over the phone
Personal Previous names
Previous address(es)
Your marital status
Property details, value and remaining mortgage
Nationality
Your employment details/status
Details of assets, investments and pensions
The number of children or dependents in your household
Your residential status (whether you own or rent your home)
Gender, Race or Ethnicity From you - online and during advisory discussion over the phone
Medical Details of any health and medical related matters
Behavioural Information about your device or the software you use e.g. its IP address From your use of our website and online services

What do we use your personal data for?

To initially contact you to provide you with information on the products and services available from Fass Finance Ltd and its partners
Legitimate Interest – the provision of this information will generally be due to a request made by yourself about our products and services.
Explicit Consent – we will ask you to give explicit consent to process data relating to health at the time we ask for it, if it is relevant to retain it to support you with the service going forward.
To verify your identity Legal obligations - we have a legal responsibility to carry out checks to ensure we are dealing with you.
To contact you in connection with any enquiries that you raise Legitimate interests - of responding to questions and comments raised when you contact us.
Record keeping Legitimate interests - we need to have a need to retain to comply with regulatory rules and ensuring we are implementing quality checking and compliance processes.
Monitoring and recording of telephone calls and email communications where necessary for compliance with regulatory rules or self-regulatory practices or procedures relevant to our business including quality and training purposes and customer satisfaction surveys Legitimate interests - to monitor and improve the quality of our products and service offerings (which may involve using your data in quality and performance training) and to ensure we comply with regulatory requirements.
Financial Crime matters Legal requirement - we are required by law to detect, investigate, report, and seek to prevent financial crime.
Marketing Legitimate Interest - to provide you with information on our products and services to you such as newsletters where you take up certain debt solutions.
Consent - In some circumstances we will ask for consent for marketing purposes e.g. where you have subscribed to or signed up to some of our financial help initiatives such, or before using your feedback as testimonials or your situation as a case study.
Improving our products and services Legitimate interest - to enable us to better understand your circumstances and preferences so we can provide you with the best advice and offer you a tailored service.

How we may contact you?

Unless you state otherwise Fass Finance Ltd may contact you via telephone, email, post, SMS, automated messages, fax and WhatsApp.

How you contact us?

If you contact us by telephone using the specified numbers on our website or advertising/marketing correspondence, your call may be recorded for training, quality and regulatory purposes.

If you contact us via email, web chat, WhatsApp or post this information may be held securely by ourselves for training, quality and regulatory purposes

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@fassfinance.com

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Do I have a right to withdraw consent?

The majority of our processing of your personal data is not based on consent however, where we do rely on your consent to process personal data, you have the right to withdraw this at any time. You can do this via phone, email or post.

How long will you keep my data for?

We will only retain your personal information for as long as necessary. For example, if you proceed with one of our recommended services, we will normally keep your core data for a period of 6 months from the end of our relationship with you. We may however need to retain some information for a longer period where we need to comply with regulatory, legal, accountancy or reporting requirements. There may be some information however that we do not need to retain for this period of time and we may destroy, delete or anonymize it more promptly.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

How do we keep your data secure?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, inappropriately altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We regularly review our information collection, storage and processing practices, including physical security measures.

Do you share or disclose my personal data with third parties in order to provide your services?

We need to share your data with certain third parties, including third-party service providers and in order to deliver the services and products to assist you. This includes:

• Searching the files of external data bureaus in order to verify your identity

• Where disclosure is made at your request or consent

• Where it is necessary to administer our relationship with you or where we have another legitimate interest in doing so. For example, where you are making and application for a debt solution, we need to share data with the firm i.e. MoneyPlus Group, The Debt Advice Service, Money Helper & The Citizens Advice Bureau.

• Our third party security partner that provides software programs to support us with access arrangements for your account with us

• We will disclose your personal data to third parties if we are under a duty to disclose or share your personal data in order for us to comply with any laws, regulations or good governance obligations, or in order to enforce or protect our rights, property or safety, or that of our customers or other persons with whom we have a business relationship. These parties will include (without limitation) the Financial Conduct Authority (FCA), the police, Action Fraud, The National Crime Agency, HMRC, HM Treasury and the Department of Work and Pensions

From May 2018 you will have the following rights:

1. Right to access: the right to request copies of your personal information from us;

2. Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;

3. Right to erase: the right to request that we delete or remove your personal information from our systems;

4. Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;

5. Right to data portability: the right to request that we move, copy or transfer your personal information;

6. Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.

How to contact us

We keep our privacy notice under regular review. Any future updates to this privacy notice will be found on this page.

Last Modified 27/11/2023